WEBSITE TERMS AND CONDITIONS OF SALE

These terms and of conditions of sale set out the way in which we, Thomas Green (The Hague), a franchise of Thomas Green sell our goods to you via this website.

1. Price Information

The prices shown on our website are only applicable to goods shown on the internet and purchased via this website or over the telephone. All prices are correct at time of display online and include V.A.T. where appropriate. In the unlikely event of an administrative error resulting in an incorrect price being displayed, we reserve the right to correct the price. In these circumstances, you will not be bound to continue with your purchase.

2. Ordering Goods

To buy products from our online store you can do so in two different ways:

On the Web

Add the goods that you want to buy into your virtual basket by pressing the ["buy now"] button. When you have finished making your choices, press the ["go to checkout"] button. You will have a final opportunity to change or alter the items in your basket before completing the transaction. Before pressing the ["complete transaction"] button, you will be asked to confirm that you accept these Terms and Conditions of sale.

By Telephone

You need to make a note of the product order number and price of the goods you wish to buy. After you have finished making your selections, you will need to call the phone number displayed on the website where one of our telephone operators will be happy to take your order. During the order process you will be asked by the telephone operator to confirm that you accept our Terms and Conditions of sale. The telephone operator will also ask you to confirm delivery details and finally your method of payment. ;

Whichever method you use to buy from us, all orders placed with us are subject to stock availability and to the validation checks described in section 4 below. Also please refer to section 1 above regarding incorrect prices. No contract will exist between you and us for the sale of products by us to you until your credit/debit card has been charged. This will be deemed to be our acceptance of your order and to have been effectively communicated to you. Please note that the only language in which the contract can be concluded is English. Details of your order will be retained by us in our database and these details can be made available on request. We will confirm acceptance of your order by sending an email to you.

3. Payment

We require payment on delivery.

4. Accuracy of Content

We have taken every care in preparing the content of this website, in particular to ensure that prices quoted are correct at the time of publishing, and that we have described the goods fairly. However, please note that packaging may vary from that shown, and whilst we take care to display colours accurately on the website, the colours of the goods shown on the website may vary slightly from those supplied, as the website colours may differ according to the settings on your computer screen, which is beyond our control.

5. Delivery of Goods

We can deliver to addresses throughout south Holland but may not be able to deliver to certain remote locations. Where we cannot deliver to you we will notify you as soon as possible.

Goods will be delivered to the address specified in your order.

Your order will be delivered either by Courier or in some locations, by our dedicated van delivery service. A signature is required for all deliveries. You are responsible for making sure that someone is available to accept your delivery.

6a. Delivery Charges

Delivery charges are charged in addition to the prices shown on the website. These charges are shown on the ["Complete Transaction"] page prior to you being able to complete your purchases. If you buy from us over the phone, the operator will advise you of the relevant delivery charges involved.

6b. Delivery Times

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days.

From the receipt of your order we will endeavour to despatch your chosen items to you within 3 working days providing the goods are in stock, unless a longer delivery time is shown on the product information page.

All deliveries must be signed for. If you are out when the delivery arrives the courier or our delivery man will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot.

7. Restrictions on Ordering and Delivery

We are not permitted by law to sell you certain items such as alcohol, chocolate liquors, videos, DVDs, games or music where you are not of the age required under Dutch law to buy such items, and accordingly may refuse to sell you such items where we reasonably suspect this is the case.

9. Complaints and Queries

If you are not happy with any aspect of our online service or if you have any queries or comments in connection with our online service please either e-mail us at thehague@thomasgreen.nl or telephone us on 070 358 7586 and we will do everything we reasonably can to help you.

10. Returns Policy

IMPORTANT: under this returns policy we cannot accept returns of goods which you have consumed (for example, a box of chocolates of which you have eaten the majority), or of perishable goods which you have not stored properly as advised on the packet.

Nothing in this returns policy will affect your statutory rights.

8a. Cancellation Rights for Unwanted Goods

For all items of goods which are non-perishable, you have a statutory right to return them to us unopened and undamaged within 7 days of receipt, and we will give you a full refund .

8b. Returns of Faulty Goods

If any item you have purchased from us is faulty upon receipt, provided that it is returned to us in the faulty and unused condition (if at all possible with its original packaging to enable the manufacturer to identify the problem batch), within 14 days of delivery, we will exchange the item or offer a full refund, along with your reasonable postage costs.

The item must be sent back to us by post to the following address:

Frederik Hendriklaan 71
2582 BT
Den Haag

marked clearly for the attention of the returns department. You are advised to obtain a certificate or proof of posting (available from post offices in most countries), as we will not be able to help you if we do not receive the goods that you have returned.

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